I’ve always loved analogy. It’s how my brain works—pattern matching, creating mental models, trying to understand things by recognizing that nothing is really new. It’s all some repetition of what came before.

In enterprise SaaS, there are two main sources of income: new sales and renewals. Sales owns the new revenue, while customer or client success (CS) owns the existing.

As a child of the late 90s, I grew up talking to SmarterChild, hanging out in AOL chatrooms, and discovering that you could build whole friendships through words on a screen. So ChatGPT feels very familiar.

It started during the pandemic, of course. I began noticing that some people’s on-camera appearance genuinely impressed me.

Product management is practiced in so many ways and thus has never suffered from a shortage of opinions.

You’ve built something real. You’ve proven the market. You have a team. But lately, it’s felt like you’re the only one holding it all together.

In the early, messy stages of a startup, teams don’t urgently need product leadership, they need output.

Back in April, I relaunched my website and started blogging for the first time since I went into product management.

Like so many Millennials, I graduated college into the Great Recession, a time when even PhDs struggled to get a job at Starbucks.

A valuable customer reached out to our CTO directly, bypassing support, to report that our product didn’t work with screen readers.

If there’s one thing I wish I’d learned at the youngest-possible age, it’s not to let other people tell you who you can be. 

I got into product management in the mid-2010s because I wanted to make better software. I had taste, and I was tired of clunky user experiences.

The features I’ve built to close deals were some of the most valuable ones I shipped—and it took me far too long to realize it.

I've noticed that when men reach for analogies, they often evoke war. Fights. Blows. Bombs. Everything has a body count.

Recently I’ve been admiring websites that feature geometric sans-serif fonts, modern, friendly designs, and a pop of color.